DirectX Error

@EA_Barry 

Sadly that didn't work either however, i found the error.

error message is: DirectX function "device -> CreateTexture2D (&texDesc,desc.subResourceCount != 0 ?reinterpret_cast<const D3D11_SUBRESOURCE_DATE*>(desc.sub.ResourceDate) : 0, &texture->m_texture2d)" failed with DXGI_ERROR_DEVICE_REMOVED ("The video card has been physically removed from the system, or a driver upgrade for the video card has occured. ") GPU: "",Driver:38813. This error is usually cause by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card with at least 512MB.

@KayEnGiAitchTee

I have seen reports that using older video drivers may help prevent that error. Can you download and perform a clean install of the following driver set and let us know how that goes, thanks.

http://www.nvidia.com/download/driverResults.aspx/119914/en-us

@EA_Barry

Installed that driver (382.53) apperently NFS requires at least the 384.94 version or later.

After having (clean) installed that one I launched the game again and I'm still getting the DXGI_ERROR_DEVICE_REMOVED however the error function this time is

"Dx11Renderer::tryMap" failed with DXGI_ERROR_DEVICE_REMOVED

So it's still giving the DXGI_ERROR_DEVICE_REMOVED but now just gives another error function instead of the "device -> CreateTexture2D (&texDesc,desc.subResourceCount != 0 ?reinterpret_cast<const D3D11_SUBRESOURCE_DATE*>(desc.sub.ResourceDate) : 0, &texture->m_texture2d)" 

Anyhow since I haven't said so before; thanks for all the help so far and I do hope we can resolve this issue!

@KayEnGiAitchTee

Often, especially on newer Windows versions, secondary game installs can be skipped. To eliminate that as a potential cause of your issue please do the following:

Search your game install location for *.exe

Right click and run the three vcredist files and the DXSETUP file as an Administrator and then either run/install or repair depending on what option is available

Once those steps are done, reboot and then retry playing

Again, post your results here, thanks.

@EA_Barry 

Repaired and reinstalled them and rebooted yet to no avail. Still getting the same error.

Hello i am an AMD user (gpu) with Win10(r9 fury nitro), and if i set post processing at 2 i have no more directx error. It's clear is that a game issue, not a driver issue if we have the same message with AMD & NVIDIA like the stuttering only in the prologue. Try to erase settings in your document folder (just the settings).

I can't even get to the prologue, I get the error 10-ish seconds after launch/pressing the start button.

Uhm why is this marked as solved, I still have the problem?!!!!

@KayEnGiAitchTee

Sorry so many troubleshooting steps have not yet worked for you.

Can you download and install the Media Feature packs relevant to your operating system (you probably do not have an N or KN edition of Windows) here:

https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions

Test again and if the issue continues, post your Dxdiag so we can take a look please.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I also have a DirectX Error everytime I try to launch the game:

I tried nearly everything I could find on any forum.

- all drivers are up to date 

- tried reinstalling graphicsdriver multiple times

- tried other versions of graphicsdriver

- reinstall/ repair the game

- reinstall Directx

- nothing is overclocked

- tried to start the .exe as administator

- tried different settings through Geforce Experience

- disable origin overlay

I even played the game about 4 hourse when it was released. Then the Windows 10 fall update (Version 1709) came and since this time the game keeps crashing.

Game is extremely sensitive on cpu clock, just lower cpu for 200 MHz and try game then

@EA_Barry

Here's my DxDiag

@KayEnGiAitchTee

It may actually be worthwhile for you to try older video drivers as we have seen reports of those being a little more stable

http://www.nvidia.com/Download/Find.aspx?lang=en-us

I see you have software from VB-Audio, is that up to date?

Are you connecting your monitor via DVI or HDMI, try HDMI if you are not currently using that.

Long shot: disconnect your secondary display

Also turn on game mode on win 10.

@EA_Barry

Thanks for the tip with the secondary display.

I disabled the second screen in the windows settings (right click on desktop -> display settings -> multiple displays) and it works great.

Though when I enable the second screen while ingame, it still crashes.

But at least I am able to play finally :D

👍

@EA_Barry

Alright; I've tried using an older driver, the same one I tried using a couple of days ago and a few in between. None of 'em did the trick.

Normally all my VB-Audio software should be up to date.

My primary monitor was indeed connected with a DVI cable and my secondary with an HDMI so I tried disconnecting my second display and using my primary one with an HDMI cable. Sadly I'm still getting the same error.

EA please help with this issue. Every other I own game runs fine with existing drivers or older drivers. I'm running a 1080ti sli setup. Shouldn't be having these issues. Please fix the game. Seems to have happen after latest patch.

Also game was running great up until 2 days ago. No video driver updates or any change to the computer. was at least half way thru the game before this started happening.

I bought the game a couple of days ago and I'm having the exact same problem with the exact same error.

My specs:

i7 2770 @ 4.5ghz

Z68 chipset motherboard

16gb of RAM

GTX 690 GPU

Despite my aging system, I have been able to get playable FPS, but the game CTD's with the Direct X error.

I have managed to actually reach the airport hangar and hop in the old Mustang before the game crashes, but it usually happens sooner. It's a possibility that it's happening more quickly when the GPU is already hot. When I was able to get that far, my GPU had been idle for quite some time, whereas the other times the game crashed the GPU was warmer.

It's still obviously a problem with the game - I have verified no issues running other games, including NFS 2015.

I'm having the same problem, my driver was outdated and the game was randomly crashing (sometimes it didn't and i could play normally for hours) so i updated the drivers, now the game not only crash but also is having a lot of lag that it hadn't before

Okay I got the game working. No problems and played for three hours last night.

The DirectX error #38813 existed when running the latest Nvidia driver version 388.31.

I DID NOT do a complete uninstallation, but DID clean install driver version 385.69.

As you may know, Nividia drivers do not always overwrite existing ones if the current versions are the same or newer. So what I ended up with was STILL version 388.31. Somehow, however, everything is working.

This Direct X error # 38813 does not appear to be related to the Windows 10 Fall update. I am running version 1607, not anything newer. It evidently is a problem with the Nvidia drivers and this game alone.

Also, I had no problems running the game WITH multiple displays activated.

As previously stated, by clean installing an older driver version over the top of the newer one, it is now working. It seems like everyone is finding a different solution to the same problem, which unfortunately makes it harder to pinpoint a direct cause. I'm posting this info hoping it helps someone else.