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FalconSims's avatar
FalconSims
New Traveler
3 years ago
Solved

EA Live chat support inaccessible

The EA chat isn't working, I'm just trying to get help. I've been emailing EA to get my Sims 3 World Adventures pack installed. I have the disc and code and I have been able to download all of my oth...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @7hmiby5fjegj To confirm are you unable to reach support (not able to create a case) or are you disputing a BAN on your account? 

    For bans, We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

      

    If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below. 

      

    Thanks!    

7hmiby5fjegj's avatar
7hmiby5fjegj
3 years ago

Still unable to communicate with help team 

even when i did 6 months ago they said do it yourself when they need to remove the erroneous ban on my dormant account…thats  all it is 

probably had this screen name for 20 years and didnt play an ea game for a decade. Went back to play a game i already had downloaded qnd i get banned from my sims. Then i download another ea title cant sign in. Honestly ive been * on ea for about a year made a YouTube video that had almost a million views. Best part video had 200k plus comments saying how ea is dogwater

we as a community are done we wish you to remove youre content from game store. Want to save the brand sell it …….

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @7hmiby5fjegj To confirm are you unable to reach support (not able to create a case) or are you disputing a BAN on your account? 

    For bans, We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

      

    If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below. 

      

    Thanks!    

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