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jmgreen21210's avatar
2 years ago
Solved

how to change information if i dont have access to my old gmail

how to change gmail if i dont have access to old one

  • Hey @jmgreen21210,

    If you need help updating your EA account details, you can reach out to our live support team via the following link:

    https://help.ea.com/en/help-home/

    They can help you change the email address to one that you have access to. Note that before they can help they'll need to verify you as the account owner, and to do that they'll need to ask you some account related questions, so try to keep that information on hand.

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @jmgreen21210,

    If you need help updating your EA account details, you can reach out to our live support team via the following link:

    https://help.ea.com/en/help-home/

    They can help you change the email address to one that you have access to. Note that before they can help they'll need to verify you as the account owner, and to do that they'll need to ask you some account related questions, so try to keep that information on hand.
  • how do i contact them if it just takes me where to edit at everytime i click change gmail

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    12 months ago
    Hey @EPICKILLER510,

    If you select "EA app" under game support, you'll be prompted with a list of issues you can choose. Plenty of those will lead you to one of our games advisors, who can take a look at this for you.
  • tygrys10s's avatar
    tygrys10s
    11 months ago

    hey sadly they won't help I had problem with changing mail too I needed to do by myself because ea don't care about players.

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