Almost certainly an underage account, check the link for more info: https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/
Community ManagerAlmost certainly you are using an underage account:
https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/
So what do I need to do so I can run online on need for speed payback? I run the need for speed payback on my xbox one s with a smaller annual account: How do I connect my ea account to my xbox one s?
- make a new account with your birth year before 1999 (do this on your computer)
- now, in need for speed, log in with that new EA account (e-mail and password)
If correct, after that you should be able to go online
What should I do for an account? Is there an account?What should I do for an account? Is it a new ea account or is the new xbox account?
