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Sph_611's avatar
Sph_611
Rising Novice
2 months ago

Need for Speed™ Hot Pursuit Remastered Crashing Shortly After Launching

Need for speed hot pursuit launches with a black screen and after 4-5 seconds it immediately crashes saying: 

I have the game on Steam for clarification. If needed, my pc specs are i5-12450H / 4060 Mobile GPU / 16GB Ram and the game is installed on a SSD. 

I've tried;
1-Deleting and redownloading EA play several times (I can't reinstall the full game because Im on mobile data but I tried something else of equivalent)
2-Changed my GPU from hybrid mode to dedicated GPU only
3-Verify game files through steam (multiple times)
4-Launch in compatilibility mode for win 7-8
5-Launch as admin
6-Launch with the disable fullscreen optimizations option in compatibility settings
7-Changing cpu affinity by unchecking the cpu0 box
8-Closed all overlays that could affect the game
9-Disabling all apps on startup section
10-I entered my EA and Steam accounts to a friend's pc and tried from there, I could play the game with no issues but when I tried transferring the game files from his pc to mine after uninstalling the game it did not work.
11-Deleted the config file and some other files that were advised but I don't remember which ones (I replaced them back after testing)

This game launched without issue a while ago but now this problem occurs with several other players reporting the same issue lately. Help.

nfs hpr
pc
technical issues

10 Replies

  • Sph_611's avatar
    Sph_611
    Rising Novice
    2 months ago

    Then I guess I'll try them out once more, must have something I've missed I assume. When I can I'll try them out again and report back.

  • danisoff's avatar
    danisoff
    Hero
    2 months ago

    The only thing I can recommend is to go back and carefully try the steps you outlined in your initial post. Honestly, I’m surprised that none of them worked, especially since you mentioned going through more than ten different troubleshooting methods.

  • Sph_611's avatar
    Sph_611
    Rising Novice
    2 months ago

    I'm starting to think that maybe I've done some things wrong? Could you instruct me like I haven't tried anything? Because noone seems to know what to do and I don't know what to do.

  • Sph_611's avatar
    Sph_611
    Rising Novice
    2 months ago

    Nope, this was their reply which didn't help. I said the reply didn't help and I needed further instructions but no replies yet. It has been three days since my last message to them.

    "Let’s get things back on track. 

    • Start by clearing your cache, restarting your device, and updating your game. 
    • Don’t forget to check for platform issues. Your connection problems might be related to the platform you play games..."
  • danisoff's avatar
    danisoff
    Hero
    2 months ago

    Were you able to resolve the issue? Was EA support of any help?

  • Sph_611's avatar
    Sph_611
    Rising Novice
    2 months ago

    Didn't work, will try using only iGPU later

  • Sph_611's avatar
    Sph_611
    Rising Novice
    2 months ago

    Thank you, will try that when I can and report back

  • danisoff's avatar
    danisoff
    Hero
    2 months ago

    Hello Sph_611​,

    The issue should be fixed after reinstalling your game on a different drive and launching the game directly from the EA app. Since this has not worked, the only other thing I can recommend is to try talking with EA support.

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