Forum Discussion
15 Replies
- EA_Illium2 years ago
EA Staff (Retired)
Hey @SargeCassidy
Theres a few things we can try if you have not already.
- If you still have a demo version of NFS Most Wanted uninstall it, then try to launch the full game.
- Verify your platform is connected to the correct EA account - You can check here: https://myaccount.ea.com/cp-ui/connectaccounts/index
- If your account is connected, try resetting your EA account password at help.ea.com
- If possible test a different account on your device to see if the message continues.
Cheers!
- SargeCassidy2 years agoSeasoned Traveler
1. is not applicable, never had the demo installed.
2. was already suggested (without success) by the support agents. Game still complains.
3. I have not tried yet, but I doubt it'll help.
4. was successful, a wholly different Xbox Gamertag and EA Account combo was perfectly fine and able to play online.
- SargeCassidy2 years agoSeasoned Traveler@EA_Illium As expected, the password change did nothing.
- EA_Illium2 years ago
EA Staff (Retired)
- SargeCassidy2 years agoSeasoned Traveler@EA_Illium https://youtu.be/kJ1AAHRAaJY Here you go, uploaded to YT for convenience.
- SargeCassidy2 years agoSeasoned Traveler
Tried to play today, check if anything's changed. Nope, still giving the error.
- EA_Illium2 years ago
EA Staff (Retired)
Hey @SargeCassidy
Thanks for the udpate! What is the EA ID and Xbox GT your currently using?
- SargeCassidy2 years agoSeasoned Traveler
EA ID and the Xbox Gamertag are exactly the same: SargeCassidy.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @SargeCassidy, To confirm have you had previous Xbox accounts linked to this EA account, that you may have used with NFS? - SargeCassidy2 years agoSeasoned Traveler
I have had a previous Xbox Gamertag on this account, yes. But I was able to play this (and many other EA games) after the switch, so it broke between me swapping and now. And it only broke Most Wanted AFAIK.
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