After my Xbox One X automatically downloaded the January 28th 2020 update for Need For Speed Heat, the game is no long responsive to my controllers input. This means that once the title screen has completed loading, I'm unable to go any further as the game will not recognize the "A" button being pressed.I have hard reset my console several times, turned the controller off and back on several times, I've checked for any updates for the controller, console, and game, I have even uninstalled and reinstalled several times. All of this and still nothing. At this point I don't know what else to do.I preordered the game so I've had it since day one so I'm not eligible for a refund. If anyone could help me rectify this matter, I would greatly appreciate it.

@RichUncleCheeto same here with the A button

Sure. I have absolutely nothing connected to my Xbox what so ever and I never do. I don't own a steering wheel perrifrial, external hard drive, flash drive, or 3rd party controller.

I have the same problem and would like to now if EA are going to be offering REFUND`s to those of us that have waited long enough for them to fix the problem, I don't see why I should have to use a work around considering I paid £60 for something that doesn't work

I have tried going the "invite" route and unfortunately nothing has worked. It's almost like the Need For Speed Heat game is looking for the input from a steering wheel perifrial and disabling the controller. If I owned a steering wheel (which I don't) I would test this out. This is day 3...

im having the same issue as well. also tried the workarounds with no luck!

New Need For Speed Heat update completely broke my game on Xbox One X.

32 Replies

playfullmeuk
6 years ago
@RichUncleCheeto same here with the A button
EA_David
Community Admin
6 years ago
Hi, we're looking into this here: https://answers.ea.com/t5/Technical-Issues/Controller-not-working-on-heat/m-p/8690466#M4636

Can I check if you have any USB devices connected to your Xbox (any at all) and if disconnecting these and restartng has any effect?

We're gathering info here: https://answers.ea.com/t5/Technical-Issues/Data-Collection-Xbox-Cannot-get-past-quot-Sign-in-as-quot-Screen/m-p/8691057

Thanks.
RichUncleCheeto
6 years ago
Sure. I have absolutely nothing connected to my Xbox what so ever and I never do. I don't own a steering wheel perrifrial, external hard drive, flash drive, or 3rd party controller.
EA_David
Community Admin
6 years ago
@RichUncleCheeto Thank you. We're gathering info in this thread here; https://answers.ea.com/t5/Technical-Issues/Data-Collection-Xbox-Cannot-get-past-quot-Sign-in-as-quot-Screen/m-p/8691057

In the meantime a potential workaround is if you have a friend playing Heat, ask them to invite you to a game.
RichUncleCheeto
6 years ago
I have tried going the "invite" route and unfortunately nothing has worked. It's almost like the Need For Speed Heat game is looking for the input from a steering wheel perifrial and disabling the controller. If I owned a steering wheel (which I don't) I would test this out. This is day 3...
Chizepticon
6 years ago
im having the same issue as well. also tried the workarounds with no luck!
RichUncleCheeto
6 years ago
Here it is day 7 and still no proper fix from Ghost nor EA. I feel robbed at this point as we're not getting what we paid for!
Dead69Terrorist
6 years ago
I totally agree as my game stopped working also
HMBigBurt
6 years ago
I have the same problem and would like to now if EA are going to be offering REFUND`s to those of us that have waited long enough for them to fix the problem, I don't see why I should have to use a work around considering I paid £60 for something that doesn't work
RichUncleCheeto
6 years ago
I'm wondering the same thing my friend, as this is day 11. EA and Ghost seemed to be ghosting us since they've gone radio silent. I believe there isn't much effort being done about it because there isn't any bigger media outlet covering the matter (i.e. Games Radar, IGN, Gameinformer, etc.).