NFS Heat, using old format for intel arc driver version check
currently, when i run NFS Heat, the game will give an alert, saying my driver is out of date, while it is not
here is the alert:
according to intel Customer Support Technician and driver team, nfs heat is using an old version format, so the game thinks the driver is old, even if it isn't
After investigating this matter, we want to let you know that this has been debugged by our driver team already and it is in fact an application issue. This error appears because the game is checking the driver version against a very old format, so the driver looks old to the game even though it isn't
Jean O.
Intel Customer Support Technician
ref: community.intel.com/t5/Intel-ARC-Graphics/Error-Need-For-Speed-Heat/m-p/1481427#M3811
this happen every time i start the game, if i click OK, the will play, but will stutter during cutscene or during gameplay randomly, if i click Cancel, the game will close
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Intel graphics command center report:
Report Date: Sunday, 30 March 2025
Report Time [hh:mm:ss]: 01:44:37 PM
Operating System: Microsoft Windows 11 Pro 10.0.26100
IGCC Version: 1.100.5688.0
Language: en-ID
Physical Memory: 31.86 GB
Current Resolution: 1920x1080
Processor: 12th Gen Intel(R) Core(TM) i5-12400F
Processor Speed: 2500 MHz
GFX Driver Name: Intel® Arc(TM) B580 Graphics
Shader Version: 6.7
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: E20B
Device Revision: 00
GFX Driver Version: 32.0.101.6653
Dedicated RAM: 12 GB
Shared RAM: 16 GB
Max Supported Displays: 4
GFX Vulcan: 1.4.303
Option ROM (OpROM) Version: 23.0.1051.0
---
DxDiag
------------------
System Information
------------------
Time of this report: 3/30/2025, 13:45:02
Machine name: HORIPLEX7050WIN
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7E44
BIOS: 2.40 (type: UEFI)
Processor: 12th Gen Intel(R) Core(TM) i5-12400F (12 CPUs), ~2.5GHz
Memory: 32768MB RAM
Available OS Memory: 32622MB RAM
Page File: 11669MB used, 22999MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.6.8
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
DxDiag Version: 10.00.26100.3037 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) Arc(TM) B580 Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) Arc(TM) B580 Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_E20B&SUBSYS_4215172F&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 28426 MB
Dedicated Memory: 12116 MB
Shared Memory: 16310 MB
Current Mode: 1920 x 1080 (32 bit) (165Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.651367,0.339844), Green(0.319336,0.623047), Blue(0.153320,0.060547), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.141700, Max Luminance = 400.000000, MaxFullFrameLuminance = 400.000000
Monitor Name: ViewSonic VX2479-HD-PRO
Monitor Model: VX2479 Series
Monitor Id: VSC2E3F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Using DDisplay: Yes
WCG: Wcg Supported
Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_SDR
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_40b2447ddf6f225c\igd9trinity64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_40b2447ddf6f225c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_40b2447ddf6f225c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_40b2447ddf6f225c\igd12umd64.dll
Driver File Version: 32.00.0101.6653 (English)
Driver Version: 32.0.101.6653
DDI Version: 12
Adapter Attributes: HARDWARE_TYPE_GPU,D3D11_GRAPHICS,D3D12_GRAPHICS,D3D12_CORE_COMPUTE,D3D12_GENERIC_ML,D3D12_GENERIC_MEDIA
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1,1_0_CORE
Driver Model: WDDM 3.2
Hardware Scheduling: DriverSupportState:Stable Enabled:True
Displayable: Supported
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Discrete
GPU Mux Support: Experimental, Uninitialized - Unknown Error
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 25/03/2025 08:00:00, 24769208 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-A14B-11CF-626D-7062AFC2ED35}
Vendor ID: 0x8086
Device ID: 0xE20B
SubSys ID: 0x4215172F
Revision ID: 0x0000
Driver Strong Name: oem51.inf:5f63e534fed5c1ae:BMG_IAG_E20B_wNext:32.0.101.6653:PCI\VEN_8086&DEV_E20B&SUBSYS_4215172F
Rank Of Driver: 00CF0001
Video Accel: ModeMPEG2_A ModeMPEG2_C
