Don't waste time with firemonkeys I have the same issue, have reinstalled the game numerous times, cleared cache and did many other things (it even destroyed my sd card while trying to reinstall and it just crushed). Firemonkeys have my ticket open since November 19, 2015 11:36 and even thou they have my full updates on what i have tried to do to solve it on my side they have not responded except an automatic response that they have the ticket opened. So since the given date I am still unable to play unless i am luck to open the game but without any progress (snoop dog and razor cars lost no to mention gold). So the game is good but the programmers or server admins and certainly firemonkey's support are below zero. I do not know if they will fix it at any point, so unless you want to start a new game with all the progress lost it may be that only option is to uninstall and let it go.