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I can fully understand your frustration and lack of patience with NFS HEAt being an absolute failure on opening day.
I'm on PC and its a broken record over here too.
Now I know you're on PS4 Pro and I also have read complaints from Xbox players too brother.
If you want to just file a (Help Ticket) Click the link!
Fill out all your info and pictures or videos and give them about 72 hours to get back to you with a reply.
https://help.ea.com/en/contact-us/
If all fails and they can't fix your concerns....and you desire at that point to file a refund.
Use this link!
https://help.ea.com/en-us/help/account/returns-and-cancellations/#policy
Hope this helps you.
I appreciate you reaching out here on the forums right away.
Take care and have a good day.
Thank you very much for your concerns bro, I want this game to succeed as much as the community do. submitting a ticket would most likely copy and pasted with the same repetitive replies that every user gets! I did get in touch with EA help last week on twitter - please see attachment.
NFS HEAT is great and you can have fun with friends but what i dont understand how did it pass QA testers? If the developers thought it wasn't ready for launch? who to blame EA or developers for not delaying deadline day?
thanks again for providing those helpful links.
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