I am having the same problem under different circumstances though. I have been unable to play NFS: HP for over 6 months now. I called and got a hold of a service rep that was under the Origin option, he transfered me and I had to wait on hold for roughly a half hour. The next service rep was quite helpful. He managed to help me get signed into Origin and got NFS: HP to show under my games. I downloaded, installed, and then when I went to launch the game it said activation limit exceeded AGAIN! I upgrade my gaming computer frequently as technology evolves and often re-install Windows in order to keep it running as fast as possible. So even though it has always actually been the same computer. I was unaware that I was required to deauthorize it before upgrading my pc and reinstalling Windows7 64-Bit. How can I deauthorize so my activation limit has not been reached any longer when it was always the same computer? I purchased the limited edition because I love NFS and especially Hot Pursuit. I have more or less been on strike and have avoided purchasing any other EA Games since this happened and it has still not been resolved. Punish the pirates, not the purchasers! A new license key would be nice but do I still have to deauthorize it everytime I upgrade my PC?! If anyone at EA can get me racing again I will purchase all the other NFS games that have come out since, but I refuse to pay twice for the same game...it's just not fair to me. I can email pics of the case, manual, disc, whatever is needed to prove that I really purchased and own the game. Thanks...
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Thezmanlives I understand what you mean but I will try to clarify this.
So, basically even if it's the same computer, an Operating System upgrade (for instance) is considered as a major change too.
That is not a problem at all, as long as you dehautorize the game before the change. After the upgrade like you've mentioned it does not work.
If have exceed this limit of 5 authorizations and you have no options left to revoke 1 license, then you can just contact our team and explain the situation.
When sending your request you don't have necessary to call us if you want to avoid the waiting time on the phone, usually there is an email option you can use.
On the help center you have to select contact us + the product and then scroll down until you see 'I still need help.'
If you need more details just let us know.
