Stuttering and Lag in NFS Heat Cutscenes and Intro Videos (PC)

Dear EA Forum Team,

I hope this message finds you well.

I am writing to report persistent stuttering and lagging issues during cutscenes and intro videos in the PC version of Need for Speed Heat. These performance problems significantly affect the gameplay experience, especially during immersive story-driven moments.

I have ensured that my system meets the recommended requirements and have also tried common troubleshooting steps, including updating drivers and adjusting in-game settings, but the issue persists. It appears to be a widespread concern among several PC users.

Given the popularity of the title and the impact of these issues on playability, I kindly request that the development team investigate this matter and provide an update or patch at the earliest convenience.

Your prompt attention and response would be greatly appreciated. Please let me know if any further details or logs are needed from my end to assist in resolving this.

Thank you for your continued support.

Best regards,
Rahul Verma