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ysb0528's avatar
ysb0528
12 months ago
Solved

When entering Need for Speed Hot Pursuit Remated, there is often no sound

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) When entering Need for Speed Hot Pursuit Remated, there is often no sound
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) When entering Need for Speed Hot Pursuit Remated
Summarize your bug When entering Need for Speed Hot Pursuit Remated, there is often no sound.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? When entering Need for Speed Hot Pursuit Remated, there is often no sound.
What happens when the bug occurs? When entering Need for Speed Hot Pursuit Remated, there is often no sound.
What do you expect to see? When entering Need for Speed Hot Pursuit Remated, there is sound.

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進入《極速快感™：超熱力追緝》重製版Need for Speed Hot Pursuit Remated常常會沒有聲音

Entering Need for Speed Hot Pursuit Remarked is often silent

進入《極速快感™：超熱力追緝》重製版Need for Speed Hot Pursuit Remated常常會沒有聲音，請問是遊戲本身的問題嗎？請問有其他人遇到這樣的問題嗎？請問有辦法解決嗎？我的作業系統是Windows 11， 有符合遊戲的建議配備需求，謝謝。

When entering Need for Speed Hot Pursuit Remated, there is often no sound, is it a problem with the game itself? Does anyone else have this problem? Is there a way to solve it? My operating system is Windows 11, and there are recommended equipment requirements for the game, thank you.

  • ysb0528's avatar
    ysb0528
    12 months ago

    Hello:Thank you very much for your reply and help,Correction,I found that there is another game that will have no sound when entering,I use Creative Sound Blaster AE-9 sound card,When the speaker is set as the default playback device,There is always no sound when entering the game,When you put the digital audio (S/ PDIF) is set as the default playback device, there is always a sound when entering the game, no problem, if you use the motherboard's built-in sound effects, when the speaker is set as the default playback device, there is always a sound when entering the game, no problem. Later, I reduced the sample rate of the audio quality of the sound card from 384kHz to 192kHz, and when I entered the game, there was sound, and the problem has been solved, thank you again.

6 Replies

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  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi @ysb0528 

    To check do you have sound on some objects but not others, or does it cut in and out? 

  • ysb0528's avatar
    ysb0528
    12 months ago

    Thank you very much for your reply and concern. Only in this game there will be no sound, other games will not.

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi @ysb0528 

    Thanks for the additional details, What type of audio device are you using?

    Also, if you have not so far can we try the following steps?

    Thanks!

  • ysb0528's avatar
    ysb0528
    12 months ago

    Hello: Thank you very much for your reply, I use the Creative Sound Blaster AE-9 sound card, when I set the speaker as the default playback device, there is always no sound when entering the game, when I set the digital audio (S/PDIF) as the default playback device, sometimes there is no sound when entering the game, if I use the built-in sound effect on the motherboard, when I set the speaker as the default playback device, there is sometimes no sound when entering the game, thank you.

  • ysb0528's avatar
    ysb0528
    12 months ago

    Hello:Thank you very much for your reply and help,Correction,I found that there is another game that will have no sound when entering,I use Creative Sound Blaster AE-9 sound card,When the speaker is set as the default playback device,There is always no sound when entering the game,When you put the digital audio (S/ PDIF) is set as the default playback device, there is always a sound when entering the game, no problem, if you use the motherboard's built-in sound effects, when the speaker is set as the default playback device, there is always a sound when entering the game, no problem. Later, I reduced the sample rate of the audio quality of the sound card from 384kHz to 192kHz, and when I entered the game, there was sound, and the problem has been solved, thank you again.