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KenshiKmgerOG's avatar
6 years ago

"You need to be signed in to your EA Account"

Product: Need for Speed Heat
Platform:Microsoft XBOX One
Summarize your bug Cannot play online, Greeted with a "You need to be signed in to your EA account to access the online features of this game." I've reinstalled the game, Hard reset not only my Xbox One, but my router. I've even opened the ports you advised me. I just need a answer, Cause others seem to get on fine.
What car were you using?
Was the car your own build or downloaded from the in-game community?
What was the last event you played?
Was it a day or a night event?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It starts right at the Title Screen, Anything online based.
What happens when the bug occurs? It immediately kicks me offline when I even try to get through the Title screen, and it trying to establish a connection.
What do you expect to see? A simple grey message saying "You need to be signed in to your EA account to access the online features of this game.".

" Cannot play online, Greeted with a "You need to be signed in to your EA account to access the online features of this game." I've reinstalled the game, Hard reset not only my Xbox One, but my router. I've even opened the ports you advised me. I just need a answer, Cause others seem to get on fine."

1 Reply

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Can you try using a different gamertag as a test and see if that can get on? That'll help to tell if the issue is related to your account or your system?

    If it's account related, please reach out to support, they can try to figure out what's going wrong. 

    https://help.ea.com/en/

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