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syedmos's avatar
syedmos
Rising Novice
3 years ago

Failed to retrieve data

Just starting happening esterday, get the following and attached error when trying to load world of Chel. Not concerned of any modes but just this mode.  Failed to retrieve data, please try again la...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hello, @syedmos 

We're aware of this and working to resolve it as soon as we can. However, you should also power cycle your network equipment and not just your console. To do that, unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Folkins28's avatar
Folkins28
3 years ago
@EA_Aljo This solution works on/off. May last 2 hours then happen again then may go 4 hours and all is good. Very random.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Folkins28 

    Try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

    • Folkins28's avatar
      Folkins28
      3 years ago
      @EA_Aljo I already have my DNS set to Googles. Tried using automatic DNS then Google and seems to still be not consistent.
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @Folkins28 

        Thanks for getting back to me. Are you playing on a wired or wireless connection?

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