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Any other game I play can retrieve data so why can’t I retrieve data in NHL 23. This is getting really annoying. I’ve tried literally everything...","body@stringLength":"212","rawBody":"

How do I load into world of chel without getting this. Any other game I play can retrieve data so why can’t I retrieve data in NHL 23. This is getting really annoying. I’ve tried literally everything 

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@hiperay @briguy53096 

\n\n

Thanks for those details. As a test, can both of you switch your connection to a mobile hotspot and then restart your consoles? Again, this is just a test and not meant to be a permanent solution if it works.

\n\n

Also, where are you both located?

","body@stringLength":"524","rawBody":"

@hiperay @briguy53096 

\n\n

Thanks for those details. As a test, can both of you switch your connection to a mobile hotspot and then restart your consoles? Again, this is just a test and not meant to be a permanent solution if it works.

\n\n

Also, where are you both located?

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@EA_Aljo So interesting update:
In waiting to figure out which option to choose somewhat concerned I might lose all WoC progress I remembered I had another GT I can try things on. Funnily enough, that one has no problem loading anything. I tested multiple times to make sure. So I leveled up to 2 just to see if my WoC progress would be lost when I clicked delete everywhere. As I figured, it did not. Performed the same option to my \"infected\" account and it did not fix the issue as the long loading times continue.

I have also performed the following at this time:

Reset all loadouts for both skater and goalie to default. Not resolved.

Reset my gamerpic to a default emblem as requested. Not resolved.

Attempted to reset customize skater options when I get the error code attached from the OP. (I verified the entire code for an exact copy character by character.)

","body@stringLength":"1017","rawBody":"

@EA_Aljo So interesting update:
In waiting to figure out which option to choose somewhat concerned I might lose all WoC progress I remembered I had another GT I can try things on. Funnily enough, that one has no problem loading anything. I tested multiple times to make sure. So I leveled up to 2 just to see if my WoC progress would be lost when I clicked delete everywhere. As I figured, it did not. Performed the same option to my \"infected\" account and it did not fix the issue as the long loading times continue.

I have also performed the following at this time:

Reset all loadouts for both skater and goalie to default. Not resolved.

Reset my gamerpic to a default emblem as requested. Not resolved.

Attempted to reset customize skater options when I get the error code attached from the OP. (I verified the entire code for an exact copy character by character.)

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Hello, everyone. We're currently investigating this issue and could use some more information. If you can provide the following, it should help with this.

\n\n\n

Feel free to send the gamertag/PSN ID to me in a private message. You can do that by viewing my profile here.

\n\n

Update: We no longer need the details previously requested. This is appearing to be an issue with AT&T. Please contact their support to see if they can offer any assistance. We are still investigating, but are not finding any issues on our end at this time. We are also seeing this affecting Battlefield 2042 players who are all on AT&T as well. 

\n\n

***Update 7/28: This has now been resolved by AT&T. Please let us know if you're still having any issues.***

\n\n

***Update 8/3: This issue has returned. We are trying to work with AT&T to get it resolved. I'll provide an update when I have one***

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Hello, everyone. We're currently investigating this issue and could use some more information. If you can provide the following, it should help with this.

\n\n\n

Feel free to send the gamertag/PSN ID to me in a private message. You can do that by viewing my profile here.

\n\n

Update: We no longer need the details previously requested. This is appearing to be an issue with AT&T. Please contact their support to see if they can offer any assistance. We are still investigating, but are not finding any issues on our end at this time. We are also seeing this affecting Battlefield 2042 players who are all on AT&T as well. 

\n\n

***Update 7/28: This has now been resolved by AT&T. Please let us know if you're still having any issues.***

\n\n

***Update 8/3: This issue has returned. We are trying to work with AT&T to get it resolved. I'll provide an update when I have one***

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getting failed to retrieve data in NHL 23.","moderationData":{"__ref":"ModerationData:moderation_data:9590455"},"body":"

@EA_Aljo So I have been taking this time to test more things and get more information on this phenomenon.

Evidently changing to my mobile hotspot reduced the load times... I don't understand how that makes sense but so be it. I started to test different internet connections and scenarios. Here is all the tested data: The test I ran is a simple stopwatch test from the time the Xfactor player and picture pop up on screen after entering WoC from the main menu... to the time where the WoC \"Play\" section menus appear on screen.

 - All results are in total seconds and not splits.

 - Tests 1-3 were done prior to 5pm or what i consider to be peak hours and where this starts to really show. 4-6 are during peak hours.

Wireless (hotspot)  

Test 1: 9s and 22s     Test 2: 15s and 35s     Test 3: 15s and 34s     Test 4: 15s and 33s     Test 5: 15s and 33s

Test 1-5 - able to access customize skater option.

Wired:

Test 1: 31s and 66s   Test 2: 17s and 44s     Test 3: 22s and 53s     Test 4: 101s and 318s   Test 5: 72s and 278s

Tests 1,2,3 - able to access customize skater option.  Test 4,5 - return errors.

Wireless (router) only tested after peak hours...

Test 4: 90s and 363s    Test 5: Failed at xfactor player Test 6: Failed at xfactor player

Test 4 failed to access customize skater option.

I live in MO, USA

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@EA_Aljo So I have been taking this time to test more things and get more information on this phenomenon.

Evidently changing to my mobile hotspot reduced the load times... I don't understand how that makes sense but so be it. I started to test different internet connections and scenarios. Here is all the tested data: The test I ran is a simple stopwatch test from the time the Xfactor player and picture pop up on screen after entering WoC from the main menu... to the time where the WoC \"Play\" section menus appear on screen.

 - All results are in total seconds and not splits.

 - Tests 1-3 were done prior to 5pm or what i consider to be peak hours and where this starts to really show. 4-6 are during peak hours.

Wireless (hotspot)  

Test 1: 9s and 22s     Test 2: 15s and 35s     Test 3: 15s and 34s     Test 4: 15s and 33s     Test 5: 15s and 33s

Test 1-5 - able to access customize skater option.

Wired:

Test 1: 31s and 66s   Test 2: 17s and 44s     Test 3: 22s and 53s     Test 4: 101s and 318s   Test 5: 72s and 278s

Tests 1,2,3 - able to access customize skater option.  Test 4,5 - return errors.

Wireless (router) only tested after peak hours...

Test 4: 90s and 363s    Test 5: Failed at xfactor player Test 6: Failed at xfactor player

Test 4 failed to access customize skater option.

I live in MO, USA

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I tested with both. 

On average it took 4:30 to load from the main menue to the WOC menu on hotspot and still got error messages for failing to retrieve data.

Wireless takes on average 5 minutes to load and got error messages after trying to access skater customization.

Wired takes on average 4:30 to load and received identical error messages to the other attempts.

I am in MI, USA

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I tested with both. 

On average it took 4:30 to load from the main menue to the WOC menu on hotspot and still got error messages for failing to retrieve data.

Wireless takes on average 5 minutes to load and got error messages after trying to access skater customization.

Wired takes on average 4:30 to load and received identical error messages to the other attempts.

I am in MI, USA

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