Forum Discussion
Hi there, @Christian27348
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. If that doesn't help, let me know what system you play on and if a wired or wireless connection is being used. Thanks!
I lose EA connection every single game I don’t know what the deal is on wired My Internet is completely fine and I’m losing going to lose my mind
- EA_Aljo3 years ago
Community Manager
Hey, @OhSoStammer91
What system are you playing on?
- OhSoStammer913 years agoRising Novice
- Xbox one, this is happening to my friend too and he’s on Xbox series x/s
- EA_Aljo3 years ago
Community Manager
Try clearing your alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"Let me know what happens.
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