Nhl 23: bug

EA_Aljo
Community Manager
3 years ago
@55hippy

You mentioned previously this happens when switching to your skater. Have you tried changing every option for customization? Gear and head options.
55hippy
3 years ago
@EA_Aljo Yeah I try that only thing I able to play is goalie
EA_Aljo
Community Manager
3 years ago
@55hippy

Try clearing your alternate MAC address with these instructions -

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens.
55hippy
3 years ago
@EA_Aljo Ok I try it and did not do anything still have the same problem
EA_Aljo
Community Manager
3 years ago
@55hippy

As a test, can you try switching your connection to use a mobile hotspot and try again? Let me know if that makes a difference or not.
55hippy
3 years ago
I already did that previously and I didn’t do anything
EA_Aljo
Community Manager
3 years ago
@55hippy

At this point, I'm out of ideas. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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