Copy.
I'm on PS5.
After unplugging the LAN cable for a good 15 sec I'd say we're good to go now.
Appreciate the timely response man!
Cheers from Vegas
Community ManagerNo problem! Glad to hear you're back online. If it happens again, make sure you power cycle your modem/router as well. Reach out again if anything else comes up. Good luck on the ice!
Hey @EA_Aljo ,
Back again with the same issue of not being able to gain access to play online. I'm afraid that if I continue following your recommended method, I'll damage the PS5. I am very curious why and how this sort of thing (connection loss to ea servers before starting a game) remains to be an ongoing issue despite my internet being perfectly functional.
Hate to admit this fact, but I've dropped a generous amount of money into HUT this year and feel as though I am being taken advantage of in regards to the servers as of late. The issue has been apparent for about a week and a half now.
Please help me resolve this issue.
Community ManagerUnplugging your LAN cable shouldn't cause any problems other than not being able to connect. Have you contacted your ISP to see if they are noticing any issues? Also, try using alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
