EA _Aljo,
Thank you for your response. I greatly appreciate it.
Iowa issue aside, I have still yet to see the South Central (Texas) servers populate in '23. I live in central Texas, roughly 200 miles from Dallas. The servers that I was on the bulk of '22 playing on are nowhere to be found. There is still no reason for me to be connecting to the VA/DC servers for 95% of my games. Those servers are 1,500 miles away. At a minimum, I would expect to bump to Ohio at 1,200 miles away or wherever the "new" North-Central or “existing” South-Central US servers are.
This weekend I reset my entire network. Reset my all of it to factory defaults and went thru the painstaking hours to set it all back up. I even set my XSX up as DMZ until this morning when I set back up port forwarding. Yet still, I am connecting to VA/DC 1,500 miles away for 9 out of 10 games. My "matchmaking" ping for Rivals (30ms & 250) and HC were both set at a maximum of 30ms, but had numerous games show 50+ in-game. I should also mention that I did have some that in-game said between 17-21 which should be the norm when setting the max at 30ms. The nom however was between 41-45ms. For reference purposes, I have added speed and DNS tests from my fiber access, my internet is not the issue.
Would it be possible for you to confirm the “general" locations of the servers for NHL 23? Could you also confirm that I have all the ports open needed for NHL 23? Below are the combined ports for Xbox Game Pass / Xbox Live and NHL that I am aware of:
Port Forwarding
Thank you again!
mpmatx
Community ManagerI don't know why you're not playing on the Texas server. I'm in Texas as well and haven't had a problem with that. I've relayed this information to the team though. If an issue is found, I'll pass that on here.
I am in Northern Ontario Canada and my ping is always 67ms plus. What do I need to do to have better ping? It is not fun playing Chel EASHL with high ping.
Community ManagerHey, @Topshelf47
There isn't really anything you can do other than move closer to a server. Your ping is going to be higher the farther away from the server you are.
Any chance of more.servers or.a server in Ontario?
Look man. People all around central america are having a brutal experience. However, noone knows what's going on and calls it ice tilt..
Been playing this game since a kid in 92. I've bout had it with the poor support and gas lighting. I'm a grad of CNT (networking school) and know there is absolutely a server issue out here in Sask and has been for years. Lucky to still have me to be honest. You guys flaunt all these east coast guys that are having an awesome experience to the world. People that are good but haven't really proven themselves. Because, atleast a quarter of the world is playing them with a disadvantage.
No clue what you did or what happened. But there was a noticable performance drop from week 1/2 compared to now. It was flawless in the beginning. Had a fair shot at all my opponents.
Now my stacked 89 team can get rolled by an East coast dude sporting 82s and 83s and then be greeted with how bad I am afterwords.
I am from Regina Sask. Out here we are home to a large number of big hockey stars and almost all of us LOVE hockey. Guess how many people I know who game and don't play this game!? Almost all my gamer friends.
You guys are letting money fly away. Sure commit to prioritizing hut so you can make money. But, first prioritize your servers. They will pay themselves off with the amount of people who will flock back to the game.
Long story short. You can talk as technically as you want. Their is an issue. I'm 40 and have been dealing with it personally for atleast 12 years. We get the butt end of the stick out here. It's about time you invest back into your community you claim to cherish.
@dOUBLExI at least you have servers in Canada. Online HUT is not even possible in Australia. We of course still have to pay full price for the game.
