Presentation Removed in NHL 23
A cont. of the previous thread which has now been locked: https://answers.ea.com/t5/General-Discussion-News/presentation-doesn-t-Work-For-Nhl-23/m-p/12089563#M6443 We have to keep this construct...
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EA_Aljo
Community Manager
Community Manager
@kyl_35 wrote:
@EA_Aljo wrote:
As far as being more transparent goes, I tried that with the True Broadcast camera thread. It wasn't as well received as I hoped. Normally, our transparency just results in more toxic responses. Which doesn't give us motivation to be more transparent.
I firmly disagree with you saying the responses you received in that thread were “toxic”. You received a lot of appreciation from people for the clarity while they were also expressing the frustration behind the decision.
Any of the posts you don’t like in that thread would have been as bad or worse had you said nothing.
The appreciation was great. That doesn't go unnoticed, but you're also not seeing the posts that had to be removed. While we know some people appreciate the transparency, it tends to invite a lot of rude responses. We expect to get them, but hoped for better in this case. Especially with the requests to be more transparent, which we did, but it didn't go over as well as we hoped. I'm not saying we'll never do that again, but as far as an experiment goes, it was met with mixed results.
@Beauts90 I believe you had a post that was part of a thread that was removed.
@EA_Aljo wrote:
@kyl_35 wrote:
@EA_Aljo wrote:As far as being more transparent goes, I tried that with the True Broadcast camera thread. It wasn't as well received as I hoped. Normally, our transparency just results in more toxic responses. Which doesn't give us motivation to be more transparent.
I firmly disagree with you saying the responses you received in that thread were “toxic”. You received a lot of appreciation from people for the clarity while they were also expressing the frustration behind the decision.
Any of the posts you don’t like in that thread would have been as bad or worse had you said nothing.
The appreciation was great. That doesn't go unnoticed, but you're also not seeing the posts that had to be removed. While we know some people appreciate the transparency, it tends to invite a lot of rude responses. We expect to get them, but hoped for better in this case. Especially with the requests to be more transparent, which we did, but it didn't go over as well as we hoped. I'm not saying we'll never do that again, but as far as an experiment goes, it was met with mixed results.
@Beauts90 I believe you had a post that was part of a thread that was removed.
Transparency should not be about the results though imo. It should be something a company prides itself in because it values its customer’s concerns and the overall experience and connection they have with the company .
It is something to aspire for because it will set you apart from other companies that refuse to engage with their customers in an informative and honest manner. The negative replies that have to be removed would be perceived as a necessary evil to tolerate for that greater good.
i think we could have avoid all this issues if EA was honest to us, all we wanted its more clarification about true broadcast and full presentation just tell us the truth (EA) we know we won't have them this year just admit it so we could move on, the majority are mad because we've purchased that game and it feels so incomplete i know i'm repeating myself but what else can i say ? personally if somebody stole me a 100$ by giving me false advertising for a product that i'd like to buy and find out all he said was a lie i would have done everything to get my money back (but i can't anymore) or even report & file a police report about that person.... so i wish one day you will understand how we feel .
ps: its not about being negative we are just frustrated by how things went since the released of the game .
