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djracoon's avatar
djracoon
3 years ago
Solved

Unable to connect to ea server (tried everything)

http://ea.com/unable to connect” Connection Problem hi this is the message I get when I try to play on ea server (Xbox serie s) fifa 23 et nhl 23 but apex work on my pc. I did the whole guide that ea...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @djracoon 

    It sounds like the issue is with your account. An advisor will need to investigate this. To get in touch with one, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @djracoon 

Can you list out which steps they had you try? I'd like to avoid repeating those. Thanks!

djracoon's avatar
djracoon
3 years ago

@EA_Aljo 

I tried:

- changing internet connections

- battlefield and other game work 

 -redownloading NHL 23 entirely. Didn't fix

- power cycling my xbox series s, modem, & router

- clearing my local save data storage for NHL 23.

- the Google DNS servers....Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

- switching from IPv6 to IPv4 vice versa

-clearing Alternate MAC Address

-change dns

- reset network setting with cmd

-on/off firewall
- tried to connect with the console wire to internet instead of wireless
REMEMBER everything was fine like 4 days ago !! 
thank you again 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @djracoon 

    Have you checked for a firmware update for your router? Also, as a test, can you switch your connection to a mobile hotspot and see if it connects? I'd like to see if you have the same issue with a totally different connection.

    • djracoon's avatar
      djracoon
      3 years ago

      @EA_Aljo  

      not working ... I tried on my iphone on the 5G same problem ... so its not my internet ! the problem is on EA side .. pretty annoying when you pay for a game and an online service and your are not even able to play 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @djracoon 

        Our servers are up and running so I don't think it's on our end, but I'll certainly keep an eye out for others reporting the same issue. Did you power cycle your modem, router and console after switching to a wire? You should always use a wired connection if possible. Also, did you check for a firmware update for your router?

    • ZLN_wildboys's avatar
      ZLN_wildboys
      2 years ago
      @EA_Aljo I did a Hotspot didnt work i haven't been able to get in since Christmas
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @ZLN_wildboys 

        What system are you playing on and is a wired or wireless connection being used?

    • newstartca's avatar
      newstartca
      8 months ago
      I bet this has to do with ea cancelling the FIFA contract.
  • badboigee1's avatar
    badboigee1
    2 years ago

    Guys I went through the same thing on my PS5 and almost went crazy. I came across a couple youtube videos and decided to fix the issue since EA doesn’t want to help 🙃.  Finally fixed it (I think), well at least I'm not getting the sever message anymore. U can try all the other steps including the DNS. If that doesn't work, give this a try.

    1. Go to settings - network - and make sure your internet and psn status are good and connected.

    If they aren't, then I can't help you with that🤷.

    2. Go back to settings- users and accounts-other- then restore licenses. After that, you go back to sign out.

    3. Sign back in and go to the game you want to play

    4.Click options on your controller and check for both updates and status of saved data.

    5. Open the game (which for me was fc24), go to settings - profile - profile manager and change your fav team. 

    I guess for other games you might want to change something similar to an avatar or jersey. 

    Good look✌🏽.

    • 36f946j3uzjb's avatar
      36f946j3uzjb
      12 months ago

      I have now lost connection three times in a row without finishing a single Squad Battles game.  NHL 24 records each lost connection as a loss, without awarding any points or meeting objectives.  My time is worth something, EA.  Why should I allow you to waste it?

      I have tried all of the troubleshooting steps offered here.  My other devices do not lose Internet connection; therefore, the issue is between my ISP and EA servers, not with me.

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