Help, can't connect
I'll try and keep it brief but I've been struggling to connect to NHL 24 for a week. I get the network connection issue message yet testing everything works, I can connect to 7 other games server inc...
Forum Discussion
@EA_Aljo It's Xbox series x chief. I have and they say no issues. I can also connect to mlb, FIFA, madden, the division, palworld, the division 2 and Forza which leads me to think it isn't an ISP issue.
What's weird is that it's been all week. It's like the game and my network don't get on. Being in the UK could it be anything to do with server allocation being a small market? I've hard reset everything and ran tests.
It's like it's the login server. Once I'm in, I have no issues. Played for 6 hours last night once I got in. Tonight though, I just can't get in. Anything to do with ea access and server traffic perhaps?
What's weird is that it's been all week. It's like the game and my network don't get on. Being in the UK could it be anything to do with server allocation being a small market? I've hard reset everything and ran tests.
It's like it's the login server. Once I'm in, I have no issues. Played for 6 hours last night once I got in. Tonight though, I just can't get in. Anything to do with ea access and server traffic perhaps?
EA_Aljo
Community Manager
Community ManagerTry clearing the alternate MAC address with these steps:
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
You can also try using alternate DNS settings. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
It would still be good to contact your ISP. I understand other games work fine, but every game doesn't work the same way. You're also most likely going through different routing to the servers for each game. Let me know what happens with the above suggestions.
- @EA_Aljo hey man thanks for taking the time to reply. I tried all of the above to no avail. I've reached out my isp who were helpful, they said there were no issues and ran a test down the line and said there wasn't any issues.
It's frustrating because this was my evening to finish champs 😔 it's still not letting me into the game. I've also checked ban history just in case and there's no infractions so it isn't that either
