Help, can't connect
I'll try and keep it brief but I've been struggling to connect to NHL 24 for a week. I get the network connection issue message yet testing everything works, I can connect to 7 other games server inc...
Forum Discussion
@EA_Aljo I can't change it, only ipv4 available to me. Still, it's worked for 6 months so I don't know why this week all of a sudden it's not working. Judging by the hotspot result is what we're saying that I just can't play NHL anymore? That something the isp has changed conflicts with how the game routes traffic? That's a bummer, I've put 500 hours in 😔
EA_Aljo
Community Manager
Community ManagerSince it's working on a completely different connection, the issue would be either with your ISP or network equipment. Try checking your router for a firmware update. You can also try clearing the personal saved data, but I'm not very optimistic that will help. It's worth a shot though. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the NHL 24 tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Let me know either of these make a difference or not.
- @EA_Aljo I've already tried those funnily enough. You're right though, it's got to be a conflict with my isp. Many thanks for your help, I'll get back onto the isp and failing that call it a loss for NHL. It's difficult because what do I say, everything works except one game in my collection. Ah well, many thanks for taking the time to reply, it's much appreciated
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