i am having trouble with puck control in nhl 24

Ps 5 

same thing as the other person 

@Mikehelm 

Try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data.

Lol did that already

well this has been a waste of time i’m obviously talking to a bot AI because I have got 0 help 

just the same thing over and over 

@Mikehelm 

In the past, this has been a controller issue. I really don't know what else to tell you because we haven't been able to reproduce it. It's very rare we get these reports. If it were a widespread issue caused by the game, we'd have a lot more reports of it.

For the fourth time it is not a controller issue. Like I said, this has been a complete waste of time.

@Mikehelm 

I absolutely understand that. I'm just saying I can't think of anything else that would cause this. Since you won't get me a video and you won't confirm you tried another controller, I can't rule it out.

Did you check to make sure the controller firmware is up to date? Instructions for that can be found here.