NHL Servers
This years game has been unplayable for me. I have no issues playing online with any other product. I can never stay connected to the NHL servers even when I’m hardwired in. Hopefully this is fixed for next years game.
Forum Discussion
18 Replies
EA_AljoCommunity Manager
Hi there, @LeftyDrews1988
When are you disconnecting? Is it in game and in the menus? Have you tried any troubleshooting?
Roughly every 20 minutes. Yes I’ve tried all the recommended troubleshooting methods.
- EA_Aljo
Can you tell which troubleshooting steps you tried so that we don't repeat any of them?
All of the ones here.
- EA_Aljo
Which console are you playing on?
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that makes a difference or not.
It did not
- EA_Aljo
Thanks for the response. Try using alternate DNS settings with these steps. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
Already tried that
- EA_Aljo
Have you spoken with your ISP to see if they are noticing any issues? Also, check your router to see if its firmware is up to date.
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