Ping spikes on bell giga hub internet
Hello let me go by saying that I have always been plugged in connected via Ethernet .. I just got a modem upgrade from bell 3000 to bell giga hub since then I have a crazy amount of spikes in all ser...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerIf I'm understanding you right, there are no performance issues. It's just the graph that is showing a problem?
As far as my modem speed and from my ISP everything seems fine my Xbox speed test seems fine but there’s something going on with me and the servers and I can’t comprehend what it is I don’t know if it’s packets or not even tho it says 0% packet loss but before I switched from home hub 3000 to gigahub I never had this problem I don’t know if there is something I need to do or did years ago in my modem but I am getting spikes delay and just not the peformanfe I’m so used to having for years something is def going on
- EA_Aljo
Have you tried all the connection troubleshooting steps here?
Also, alternate DNS settings may help. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
It helps a little bit but still experiencing the same out come but something I have noticed after 5 -6 games
first 5 games my game does the little spikes constantly every 2 seconds then in the last games 5 and 6 I’m getting the flat line that I’ve wanted .. seems like the 208 dns is better but still not as perfect as I want I’ll keep trying this for a few more days and see the outcome
- EA_Aljo
Since this just started happening with the upgraded modem, that's probably the issue. Personally, I had trouble with the modem/router combo units that my ISP provided so I purchased my own separate modem and router. This resolved all my connection issues. I'm not saying you should do this, but just making the point that equipment can make a huge difference. Especially when it's provided by your ISP.
Anyway, can you check your modem to see if it's got the latest firmware update? Also, have you performed any speed/ping tests when this issue is occurring? If not, and you have a PC/Mac available, try running that test to see if the numbers look off.
