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ecylot1279's avatar
ecylot1279
Not applicable
2 years ago
Solved

Rivals points back

I was leading a rivals game in the 3rd period, 5-1. Suddenly my opponent paused the game and it crashed. I didn't get any points even though I am entitled to get the points for the win and 5 goals scored, and basically lost 20 minutes. I would like to get them back

  • Hi there, @ecylot1279 

    I'm very sorry to say, we're not able to modify records or grant points. If this continues to happen, let me know and we'll go through some troubleshooting.

2 Replies

  • ecylot1279's avatar
    ecylot1279
    Not applicable
    2 years ago

    Tried to reach ea help chat but got directed to here, well everyone enjoy this😂

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @ecylot1279 

    I'm very sorry to say, we're not able to modify records or grant points. If this continues to happen, let me know and we'll go through some troubleshooting.

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