NHL 25 keeps crashing on series x

Series x

Out of curiosity, Series S or X? I can understand a series S overheating given the environment its in but a series X should have no problems

i had to get a external fan, the game overheats my xbox. No other game does it though

Nothing has worked unfortunately I contacted Microsoft support and they told me because it’s no longer user warranty that I would be charged $299 to send it in and get it fixed.

• Power Cycle your Xbox
  • Hold the Xbox button on your console down for 10 seconds until your Xbox turns off
  • Unplug the power cable for at least 10 seconds
  • Plug in the power cable and turn on the Xbox
  • Try the game once your console is on and connected to the internet
• Check for possible overheating
  • Touch your console, it is normal for it to be pretty warm however if it is hot to the touch it may be overheating
  • Ensure your xbox is being properly ventilated and nothing is obstructing the ventilation ports.
  • Game crashes, unexpected shutdowns, excessive fan noise, lagging, freezing, screen tearing and in general performance drops are all potential signs of overheating.
  • Switch to Energy-Saving Mode in your Power settings
  • Clear any dust or debris from the fan/ventilation ports.
• Check for software updates
  • Open the settings, scroll to System then select Updates
  • If it shows an update is available perform the update
  • If there was an update try the game again once the update is complete
• Test your internet
  • Open the settings, under General select Network Settings
  • Test your internet connection
  • Test your multiplayer connection
  • Test your speed and statistics
• Clear alternate MAC address
  
  • Open the settings, under General Select Network Settings
  • Select Advanced Settings then select Alternate MAC Address
  • Select Clear Alternate MAC Address
  • Restart your console
• Factory Reset (Keep Games and Apps)
  
  • Open the settings, scroll to System then select Console Info
  • Select Reset Console
  • Select Reset and Keep My Games and Apps
  • Add your account back to your Xbox after the reset
  • Try the game again
• Reinstall the Game
  • Go to My Games and Apps
  • Press the Start button on NHL 25
  • Select Uninstall
  • Find NHL 25 under your full library and select it
  • Install the game
  • Try the game again

I recommend trying these out in the order listed as I have listed them in order of how drastic they are.

If all of them do not fix your issue you could try doing a full factory reset where it deletes everything. If a future patch doesn't fix the issue and your xbox is under warranty you could try to create a repair order to have your Xbox repaired or replaced entirely.

Yeah please anything will help 

yeah any tips will help at this point

I had similar things happen with games and the series x just simply not performing. Do a factory reset but keep your apps and games installed (there will be an option for that). It helped a lot of issues I had. 

However, there still is an issue with NHL 25 after playing about the 2 hour mark where the game performance will degrade and it can crash to the xbox dashboard. Just restart your game every 2 hours. 

Hopefully that helps. 

Could be an issue with your console. I could leave some troubleshooting tips if you'd like.