Can not connect to servers
I play on xbox and have a Xbox series X. Played all day yesterday no issues. Went to log in this morning and says can not connect to EA servers. I have tried all the fixes I have seen on here and not...
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Doesn't make a difference still can not connect to servers. Tried that as well earlier. Just checked to see maybe the hockey gods would randomly allow me on but nope still can not connect to servers.
EA_Aljo
Community Manager
Community ManagerWhen is this error occurring? Is it when you try load into the main menu or is it happening in particular modes?
just turn game on waiting for main menu so can enter HUT and says the connection issue
- EA_Aljo
Are you saying you can get to the main menu, but then get this error when loading into HUT?
When you turn the game on and it starts to automatically connect to EA servers you get the error can not connect. Can still get to the main menu. Just can not play anything online at all.
Can't play any online mode. Yet when I turned on nhl 24 was able to connect and play every mode
When you load into the main menu it does this. After it goes away, you can select the online and offline game modes, and when you attempt to play online, whether it’s EASHL or HUT, it brings up the same error screen. I am having the exact same issue as well. Tried different wireless connections, restarted Xbox, unplugged it and the WiFi, looked at privacy settings, etc. Nothing is working.
Yep. I've reset everything. Cleared the Xbox cache, rest router, hard restart of xbox. I've tried every fix you can and nothing works so far.
- EA_Aljo
Try clearing the alternate MAC address with these steps:
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
Also, when you're restarting your console, modem/router, make sure you're unplugging them as I mentioned. Just restarting may not clear the cache well enough.If neither of these work, try deleting the personal saved data for NHL 25. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the NHL 25 tile
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it
