Can load into EASHL and the lobbies on our own, but get an error for failing to retrieve data when we try to join together.

We are not game sharing, we both own individual copies, and are both on Xbox. Did not have issues playing until the trial ended as he had the deluxe preorder, and I did not, so I was on the trial. This is occuring in both drop in and club play. We can both play solo without issue.

My son and I have been having this same issue. After reading this thread we realized I had the latest update for the game and he didn’t. Once he shut the game down and reloaded it, the latest update was installed and haven’t had a problem since. I hope this helps others that have this same problem.

Hey there. I could use some more details. First, are you game sharing or did you both purchase the game? Also, is one of you on Xbox and the other on PS5? Is this happening in club play or are you in drop-ins? Thanks!

This happened to me also. I was trying to play 3v3 club with friends and it is saying failed to retrieve data. We tried restarting a couple times. We are both on the same platform.

Can't load into EASHL club or drop in with friend

32 Replies

EA_Aljo
Community Manager
9 months ago
Hey there. I could use some more details. First, are you game sharing or did you both purchase the game? Also, is one of you on Xbox and the other on PS5? Is this happening in club play or are you in drop-ins? Thanks!
sabes2346
Seasoned Newcomer
9 months ago
This happened to me also. I was trying to play 3v3 club with friends and it is saying failed to retrieve data. We tried restarting a couple times. We are both on the same platform.
EA_Aljo
Community Manager
9 months ago
What platform are you on?
Tillavek
New Novice
9 months ago
We are not game sharing, we both own individual copies, and are both on Xbox. Did not have issues playing until the trial ended as he had the deluxe preorder, and I did not, so I was on the trial. This is occuring in both drop in and club play. We can both play solo without issue.
sabes2346
Seasoned Newcomer
9 months ago
Xbox
sabes2346
Seasoned Newcomer
9 months ago
Xbox
Tillavek
New Novice
9 months ago
It appears his game had not applied the launch day patch, also I played a game solo which may have helped to sync data. It is now working.
EA_Aljo
Community Manager
9 months ago
Tillavek and sabes2346

Please send me a private message with your club names. I'll pass these on with my report so they can be investigated. Thanks!
sabes2346
Seasoned Newcomer
9 months ago
What is the launch day patch?
EA_Aljo
Community Manager
9 months ago
Great! Glad to hear it. You can find the patch details here.