Can't spend preorder points
PS5, located in Japan. Every pack in the store only shows a coin price, there is no option to use the nhl points that were promoted in the preorder.
Forum Discussion
Hi, yes, I am. I tried the power cycle to no avail. In-game shop still looks like this (see attached file). Have a ticket with support, but there's been no rectification in 48+ hours, and the support website won't allow me to resume my case (it just kicks me back to the homepage every time I finish entering data).
- EA_Aljo
Community Manager
Are you able to purchase using points in the store on the Xbox website?
I'm on PS5
There don't appear to be any points being sold from the Playstation store in my region at the moment.
The in-game Purchase NHL Points tab leads me to a message that says:
The item you're looking for is unavailable. It might not be for sale yet, or might no longer be for sale.- EA_Aljo
Where did you purchase the Deluxe Edition from?
