Can't spend preorder points
PS5, located in Japan. Every pack in the store only shows a coin price, there is no option to use the nhl points that were promoted in the preorder.
Forum Discussion
EA_Aljo
Community Manager
Community ManagerWhere did you purchase the Deluxe Edition from?
The Playstation store.
- EA_Aljo
Thank you. I'll let you know when I have some news.
Appreciate it. You're a busy person here.
This issue has continued into full launch, and the customer service site still redirects me to the homepage every time I try to make contact instead of putting me in a queue or a chat, even when the wait time is listed as 0 minutes. Not being able to use paid content coupled with seemingly being blocked from any support has been an extremely frustrating experience.
- EA_Aljo
Are you trying to purchase packs in HUT or are you trying to use the points in WoC?
Updating photo to reflect ongoing issue with current packs.
Here's the new content I still can't use my paid points on:
