Community ManagerHello. We've had some other reports of this. Unfortunately, we haven't been able to reproduce it ourselves. Without that, we can fix it. So far, one person fixed this by getting an external fan. Another got a new console. These are obviously extreme resolutions. So far though, it's looking like an overheating issue. We just haven't found what is causing that.
Aljo, my old buddy. We have had some interactions on here about this same issue. I'm not going to buy a new console just to play one game. I called xbox support about this issue and they said it can't be an xbox issue as this is the only game that crashes. Microsoft told me to contact EA so here I am again. Back where we started. I just want to play the game I paid for man. It's progressively gotten worse. I can hardly even get through a game. I played 5 EASHL games today and 4 crashed mid match. This is insane.
Community ManagerI would absolutely love to see this fixed. Hopefully, we can get it reproduced and make that happen. I know this is incredibly frustrating. In the meantime, the best I can recommend is to make sure your console is in a well ventilated area and the vents are free of debris.
Seconded!
Don’t you people realize this is a widespread problem. Existed last season and this season of NHL 25 it is far worse. Every night the game crashes to dashboard or turns off Xbox completely. Sometimes multiple times per night. It happens with NO other games. This has gone on for too long and it’s bs that you’re unaware of it. Very disappointing. It even does it in menus and not just in game. I use Xbox X digital version. Hi speed fan on. Please, please fix this. I won’t spend any more money on EA until this is resolved
Community ManagerI have reported this again. It's not a widespread issue, but there are more reports of it with the release of NHL 26. I have both a digital only and day one Xbox Series X. Neither crash. I did have a problem with overheating. Taking the cover off my console and cleaning it took care of that. I know that's not a fix for many of you though. Hopefully, we'll find out what is causing this and get it resolved. So far, we just haven't been able to reproduce it.
Why isn't there option to upload diagnosis right from the console when stuff like that happens. It's obviously happening to more people than it has before. If there was option like that I'm sure the devs would be able to fix it without need to actually reproduce the issue...
