Community ManagerHello. I was away for the last week and just returned today. Apologies for the late response.
We're not aware of any issues currently. Have you tried the troubleshooting steps here?
Normally, disconnects are a sign of packet loss. Have you spoke with your ISP to see if they are seeing any issues?
I spoke to my ISP and they deep a deep diagnosis and I’ve had no interruptions in service. I have been in the help chat 3 times now and they have acknowledged that this is a known issue and it is being worked on but yet you say this is not a known issue. I’ve done every trouble shooting idea your company has provided. It’s my connection to the server and not anything to do with my internet.
Community ManagerThis is not a known issue so I don't know why they are telling you this. The best I can do is go through connection troubleshooting. What console are you playing on? Also, what is the NAT setting you're seeing when checking the network settings on your console?
I tagged PlayStation in the original post. I’m on PS5. NAT type 2
Community ManagerCheck your network cable to make sure it's at least Cat6 and is free of any damage.
Also, you can try using alternate DNS settings as mentioned in this article.
Make sure the firmware for your router is up to date.
As a test, you could try using a mobile hotspot. If you don't disconnect, that means the issue is with your ISP or home network. However, this will of course have a weaker connection. You'll most likely experience more lag. The point of it is to see if you stay connected. That helps narrow down where the issue is coming from.
i'm having the same issue. No lag constant same ping then game just drops me with the lost connection to ea with no changes in ping.
