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OhheySiri's avatar
OhheySiri
New Rookie
4 months ago
Solved

Constantly losing connection to servers

Wired connection with 700+ ms… no internet outages (tested with Verizon).  Losing connection in Rivals/Champs/moments/squad battles and constantly taking losses.  Never had this issue until NHL 25.  ...
connectivity
crashing
playstation
  • Lehockeyyy's avatar
    Lehockeyyy
    22 days ago

    I'm on PS5 and I was trying to connect to games in WOC. I checked the error queue on the console and saw there were x3 DNS errors in the log.

    https://youtu.be/vA1rQ_dvOHg?si=BRWE6Mh69I2hBRZ2

    This video helped  took seconds and has seemingly stopped issues for now

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 months ago

Hello. I was away for the last week and just returned today. Apologies for the late response.

We're not aware of any issues currently. Have you tried the troubleshooting steps here?

Normally, disconnects are a sign of packet loss. Have you spoke with your ISP to see if they are seeing any issues?

OhheySiri's avatar
OhheySiri
New Rookie
4 months ago

I spoke to my ISP and they deep a deep diagnosis and I’ve had no interruptions in service.  I have been in the help chat 3 times now and they have acknowledged that this is a known issue and it is being worked on but yet you say this is not a known issue.  I’ve done every trouble shooting idea your company has provided.  It’s my connection to the server and not anything to do with my internet.  

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    This is not a known issue so I don't know why they are telling you this. The best I can do is go through connection troubleshooting. What console are you playing on? Also, what is the NAT setting you're seeing when checking the network settings on your console?

    • OhheySiri's avatar
      OhheySiri
      New Rookie
      4 months ago

      I tagged PlayStation in the original post.  I’m on PS5.  NAT type 2

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 months ago

        Check your network cable to make sure it's at least Cat6 and is free of any damage.

        Also, you can try using alternate DNS settings as mentioned in this article.

        Make sure the firmware for your router is up to date.

        As a test, you could try using a mobile hotspot. If you don't disconnect, that means the issue is with your ISP or home network. However, this will of course have a weaker connection. You'll most likely experience more lag. The point of it is to see if you stay connected. That helps narrow down where the issue is coming from.

    • KingEllis101's avatar
      KingEllis101
      New Rookie
      4 months ago

      i'm having the same issue. No lag constant same  ping then game just drops me with the lost connection to ea with no changes in ping. 

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