Forum Discussion

Rising Novice

1 year ago

Daily pack crashes game

I'm playing on the Series X and every time I open HUT it requires me to open my daily pack. Once I get to that point shortly after the game crashes and closes out.

crashing

xbox

EA_Aljo

Community Manager

1 year ago

Thanks for reporting this. Let's go through a full power cycle just to make sure that doesn't resolve it. Please follow these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.