Forum Discussion

TG_Synovial's avatar
TG_Synovial
Rising Novice
11 months ago

Daily pack crashes game

I'm playing on the Series X and every time I open HUT it requires me to open my daily pack. Once I get to that point shortly after the game crashes and closes out.
crashing
xbox
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago

Are you getting an error message? So far, we're not getting many reports of this. The starter pack worked fine for me on Xbox Series X. We need to find out why some of you are crashing. If you can get a screenshot/video, that would help. Also, please specify the console you're on. Thanks!

ph2ph's avatar
ph2ph
New Novice
11 months ago

Is there an email or somewhere to send the video

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Just put the video up on a service like YouTube and post a link to it. Thanks!

    • ph2ph's avatar
      ph2ph
      New Novice
      11 months ago

      https://youtube.com/shorts/Pu4l91jO6nw?si=h0PUwluDZKB8EJCm

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        11 months ago

        Thanks! I'll pass it on.

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