Forum Discussion

leelan007's avatar
leelan007
Rising Newcomer
6 months ago
Solved

EA BRICKED MY ACCOUNT BY ACCIDENT

So basically I was banned for an in appropriate name, fair enough. I was given a 3 day suspension which should have ended February 12th. Now every time I load into world of chel it boots me from the ...
connectivity
crashing
login issue
missing content
multiplayer
  • EA_Lanna's avatar
    EA_Lanna
    6 months ago

    Hi leelan007, 

    Terms of Service exclusively handle banned account cases. You've done the right thing by reaching out to them and it's now a matter of waiting for a response from them.

    If a few days pass though, without an email from the address: noreply@ea.com, please get in touch with the support team to double-check the ban appeal went through. Click this link to get in touch with the support team. The support team will take a look to better to understand why there might be a delay in hearing back on the ban appeal.

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 months ago

Hi leelan007, 

Terms of Service exclusively handle banned account cases. You've done the right thing by reaching out to them and it's now a matter of waiting for a response from them.

If a few days pass though, without an email from the address: noreply@ea.com, please get in touch with the support team to double-check the ban appeal went through. Click this link to get in touch with the support team. The support team will take a look to better to understand why there might be a delay in hearing back on the ban appeal.

- EA_Lanna

  • leelan007's avatar
    leelan007
    Rising Newcomer
    6 months ago

    I did not hear back from them and it has been 10 business days. I chatted with help today and was informed I need help with terms of service. But I can only contact them before 8:30 am PST because they are not live after that which is absolutely ridiculous. There is no one the other continent that can help me? All this after being told someone would reach out to me and no one has.

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