Forum Discussion

NRC18_NRC18's avatar
NRC18_NRC18
New Novice
2 months ago

Loss packet 20%

Hello, I have a problem with packet loss in NHL 25. everything was fine in NHL 24. I have optical internet and PS is connected via cable. Can you advise me where the problem is? Alternatively, pro...
connectivity
freezing
lag
multiplayer
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Apologies. I see you mentioned that previously. Have you tried all the troubleshooting steps here? Do you happen to have NHL 24 installed still? I'd be curious to see if you're having the same issue there or not. I know you weren't previously, but it's always possible something changed recently. Was your connection fine with 25 at first, but then started having this packet loss?

  • NRC18_NRC18's avatar
    NRC18_NRC18
    New Novice
    2 months ago

    I still have nhl 24 installed - I tried an online match there (7% packet loss), When I was actively playing 24 (3 months ago) I had 0% packet loss.
    I tried all the troubleshooting steps.
    Today I starts with rivals online games for the first time, before I only played wildcard - a few games online but I didn't feel such a lag - packet loss, so I can't answer.

    Can you help me please? :)

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      If none of the troubleshooting steps are helping, please contact your ISP to see if they have any suggestions. It's very possible there's an issue with your ISP or equipment.

      • NRC18_NRC18's avatar
        NRC18_NRC18
        New Novice
        2 months ago

        I contacted them, I should request the IP address of the server, which can be pinged and where trace is enabled. Can you provide it to me?

About NHL 25 Technical Issues

Are you experiencing technical issues with your NHL 25 game? Get help from the community here!

303 PostsLatest Activity: 19 minutes ago