Forum Discussion

lery911's avatar
lery911
New Rookie
3 months ago

Lost connection PS5

During Rivals matches, I keep losing connection. Because of this issue, I’ve already lost at least 20 games. My console is connected via cable, and the internet connection is perfectly fine. The only problem is with NHL 25. I understand this has been an ongoing issue, but the game isn’t cheap, and the lack of passing icons, bugs, and many other problems are starting to really frustrate me. I purchased early access, but I’ll never give EA extra money again. Please, fix this.

18 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Thanks. I haven't heard of others on that ISP with these issues. It would be good to contact them to see if their noticing anything. Have you tried the connection troubleshooting steps here?

  • lery911's avatar
    lery911
    New Rookie
    3 months ago

    Oh okay. Yes I did and nothing changed. Las two day it was without problems and in last hour it is happening again, like 4 times. I think it could be a bad cable, I’ll try buy new one and hope it helps. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    You may want to try contacting your ISP to see if they are aware of any issues. Also, if you're close enough to your router, you could try using wireless. I normally wouldn't recommend that, but if the issue is with your wire, and the signal is strong enough, that might be better.

  • lery911's avatar
    lery911
    New Rookie
    3 months ago

    Yes, I can try contacting them. The problem, however, is that during the connection loss in NHL, devices like my computer, phone, or TV don’t lose their internet connection—it only affects this specific game. None of the other games I play have a similar issue either, so I would probably rule out the cable. My router is right next to PS5, so I’ll try connecting via Wi-Fi. Thanks for the advice.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. Just wanted to follow up on this and see if you noticed a difference with wireless.

  • 666_crew's avatar
    666_crew
    Rising Novice
    10 days ago

    During Rivals matches, I keep losing connection. Because of this issue, I’ve already lost at least 20 games. My console is connected via cable, and the internet connection is perfectly fine. The only problem is with NHL 25. I understand this has been an ongoing issue, but the game isn’t cheap, and the lack of passing icons, bugs, and many other problems are starting to really frustrate me. I purchased early access, but I’ll never give EA extra money again. I only lose connection on ea nhl games not on any other games.  And I take game loses and lose xp. This is bs and I’m done buying EA games because you never help try figure a solution and reimburse for the issues 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 days ago

    We're not aware of any issues that would cause frequent disconnects. The best I can advise is to try the troubleshooting steps here and contact your ISP if it continues.

About NHL 25 Technical Issues

Are you experiencing technical issues with your NHL 25 game? Get help from the community here!537 PostsLatest Activity: 7 hours ago