Forum Discussion

Wrecklessaboteur's avatar
Wrecklessaboteur
Rising Novice
2 months ago

Lost Starter Packs

So I created a HUT team, then realized I did a typo and deleted the team and created a new one only discover that all of the starter packs I had are now gone... I know, I shouldn't have deleted my te...
missing content
playstation
progress issue
  • EA_Aljo's avatar
    EA_Aljo
    2 months ago

    Hi there. Unfortunately, we're not able to grant those packs again. They can only be used once. Even if the original team was deleted.

Wrecklessaboteur's avatar
Wrecklessaboteur
Rising Novice

Nope, I was hoping EA would step up and make things right, but I had a feeling that I was screwed.  It's really disappointing though because I pre-ordered for the extra content (among other things) and losing that content really sucks.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there. Unfortunately, we're not able to grant those packs again. They can only be used once. Even if the original team was deleted.

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