NHL 25 - Why have a report system if it's so wildly inconsistently run?

Please pick a lane. If you want to say this is the internet, it's the wild West, people will be awful, deal with it, I'm honestly fine with that. Have some consistency, and stop touting your reporting system and your Positive Play nonsense and all that. And STOP banning people for making slightly dirty puns, and then allowing explicit racist BS as team and player names. I played a team of names of racist jokes and the like, and reported them, and expected nothing to be reviewed. [REMOVED] and [REMOVED] among others (I have to assume it's fine for me to put those in here since I received an email that they didn't violate any rules.) Either have standards for punishment that make the least bit of sense, or stop banning people and let half your teams be racist filth but have some logical consistency. The current policy is pathetic.