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c4bc61612228cb75's avatar
c4bc61612228cb75
Seasoned Newcomer
2 months ago

NHL 25 Profile not loaded

Every time I try to get on NHL 25 I get to the beginning screen and then a screen that says "Profile not loaded" comes up and once me to retry, make a new one or continue without saving. I tried unin...
  • EA_Aljo's avatar
    2 months ago

    Hi there. Try deleting the personal saved data for NHL 25. 

    1. Press the Guide button and then highlight the NHL 25 tile
    2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
    3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it

    Let me know if this helps or not. Thank you.