NHL 25 won’t Let me go online on my Xbox

Hi there. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Having trouble loading into any online mode in NHL 25 I’m getting a “network connection issue” I’ve got rid of it in my quick resume and uninstalled and installed again and still getting this error is there any way to fix this ?

Did you completely close down NHL 25 and hard restart your console?

Does it happen if you exit out of the mode you're in and go back to the main menu? So far, I've only noticed this happening in that situation.

It comes up right as I open the game as I’m entering the main menu

the message is 

Unable to connect to the EA servers at this time. In order to access the online features for this title, please verify that your network connection Is working and you are signed in to your Xbox profile, or the EA Serveis may be down. Please try again later.

See ea.com/unable-to-connect for additional information.

Can you pls help me I’m having the same issues I have the game removed from quick resume and it still says connection issue

Quick Resume is not a feature on PS5. Regardless, it should not be a problem on a video game in 2024. The game is loading improperly for many users on this specific game. I did not have this problem on NHL 24 nor any video game to my knowledge. 

We're not aware of this being an issue with the game. It has to do with Quick Resume. 

That would be a different issue then. When are you getting the message and what does it say?

Thank you, I will try this moving forward. Is something EA is looking into to fix? Pretty wild error to have in 2024.