Hello,
I was informed by EA_Aljo that this is a known bug. The best thing to do is to send them a private message with your PSN ID and the problem, and they will look into the issue for you.
I hope this helps.
Has this been fixed for anyone yet? I did send the private message to Aljo already but I'm just wondering if we should cancel our weekly nhl25 sessions with my friend for tomorrow or is there hope...
EA_Aljo could not provide a fix directly as it is a known bug, but they were able to resolve my issue. If you have PM'd them already I am sure you will hear back shortly.
I hope this helps.
Community ManagerWe have been addressing this for those of you that have PM'd me.
Hi. When I contacted PlayStation support about it, they sent me this response, could you look into it for me as well, please? My PSN ID is the same as here.
Thank you for contacting PlayStation Support.
We would like to apologise for the time it took us to respond to you, and we appreciate your patience.
Upon reviewing your case, we have confirmed that you possess a free game license; however, the game is no longer available in the PSN catalogue.
Since you have an EA Play subscription, we recommend attempting to download the version available through that service, as the license from the PSN catalog is no longer available.
I hope this helps, but if you have any other questions, please contact PlayStation Support, and one of our team will be happy to help.
Hi ATABoS_UK,
I would directly message EA_Aljo for the quickest assistance.
EA_Aljo saved the day and my game works once again!
