Pre-order items

Question

Not really a tech issue, but it's deals with something in the game, out of stupidity and anger, I deleted my hut team and not thinking of it, I lost all my pre order items, is there a way I could get that team back or get the pre order items back, and also, I am not able to do the hit moments challenge anymore so I can't get the hattrick card anymore

ea_aljo · Answer

Hey there. I really don't know if it's possible to return your team. The best I can advise is to open a case with an advisor by following the instructions here. They will let you know if your team can be restored or not.

boltbacker83 · Answer

Did you get any help with this?

boltbacker83 · Answer

I was told they cannot "restore" my team and they sent me to this forum for help.&nbsp; Is it possible to just reset my current team so i can do the moments and objection over again?&nbsp; And maybe resend the pre order packs?

ea_aljo · Answer

I'm very sorry to say. That's not something we can do, unfortunately.

boltbacker83 · Answer

Are you able to at least reset my moments and Objectives so i can earn them back?&nbsp; Or send me the pre order packs that i paid for and now no longer have?

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