Forum Discussion
- Scotty49xNew Rookie
Why is it impossible to get an answer from ea
- EA_AljoCommunity Manager
I absolutely understand the frustration with this. It's a tricky issue and we're still working to get it resolved.
- Kulkija_9Seasoned Traveler
Perhaps next year you should try the game before launch it? This is absolutely worst NHL in history. Sitting in lockerroom simulator. This all only because EA is so stupid and remove matchmaking settings from game.
- bajtastic_voyageNew Novice
Experiencing similar issues. Not a single response from EA regarding it. Don’t expect a resolution anytime soon
- Iogvn18Rising Traveler
Yours been broken since early access too?
- NiJe2005Seasoned Newcomer
My friend try his psn-id with my ps5 and nhl25. That work.
So, my psn-id is broke?
- EA_AljoCommunity Manager
Hello, everyone. We are still investigating this issue and are having a hard time replicating it. We could use more information. Do any of you have multiple PSN IDs/Xbox gamertags connected to your accounts? Are you using shareplay/gameshare? Are there any child accounts linked to your EA account? Thank you.
- Iogvn18Rising Traveler
On my PlayStation on every account like alt accounts I use I get that same problem my brother who also plays on PlayStation has that problem but plays on Xbox just fine (he has both consoles) he shares the game off of me on PlayStation even when I try to play on alt accounts won’t let me same issue same error codes
- Scotty49xNew Rookie
None of the above I've changed absolutely nothing inmy settings I tried to join a friend's club and haven't been able to play since he and his son are facing the same issues
- EA_AljoCommunity Manager
Are you still in that club? If so, can you try leaving and see if you can play?
- Martindalex19New Novice
Can confirm, it's the WOC team you're in that's the issue (at least for me, and two backup accounts I had).
I tried leaving with one account and now I can enter lobbies again. Real talk though, how on earth is it actually the team you're in... like genuinely how does that even happen??
- l_Magnifico_lRising Novice
errors in eashl regardless of what account they play on. All clubs and players have these errors.
“Game configuration failed.
The game suffered a configuration fail. Please try again.”
and
”ERROR
Failed to retrieve data; please try again later.
ERROR CODE:
90529E1FE2CCB328-0000000000009999-9B3B600B30037892
OK
SELECT” - l_Magnifico_lRising Novice
and in versus through the game the following error appears:
”ERROR
Failed to retrieve data; please try again later.
ERROR CODE:
5E8A24413E699638-0000000000009999-741A61C3EECF3E1B”- EA_AljoCommunity Manager
Can you send me a private message with your gamertag/PSN ID? I'll pass this on to the team to help with this investigation.
- EA_AljoCommunity Manager
Hello, everyone. We need to gather a couple of accounts that we can log into to try to reproduce this. If any of you could send me a private message with your PSN ID/Xbox gamertag, I'll pass that onto the team to help with their investigation.
- Scotty49xNew Rookie
How do I send you a dm?
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