Trial Permission could not be found found for this user
I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there. Do you have an active EA Play subscription? If not, the free play trial was only active Feb 13th - 16th.
Same here ... Subscribe to a month of EA play yesterday to get the 10 hours try for NHL but unable to play online always get that error
- EA_Aljo
Is this happening the first time you try to launch the trial or did you get to play some?
First time I try unable to play one game
Same thing here I played a little during the free play days then I bought a month of ea play to get the 10 hour trial and each time I load up it says; “Trial permissions could not be found for this user.” Which makes no sense because when I load up the game it shows I have less than 10 hours left on my ea trial. Please fix this
Mine is an active playstation EA Play subscription, which works fine on College football trial.
I have not managed to play any games on NHL 25 trial and have received this message multiple times since installing last week. Feels like the free trial period has somehow messed up EA Play trial permissions, as I got this message during the "free trial" period, and am still getting it now.
- EA_Aljo
Try rebuilding the database and clearing the system cache with the instructions here. Let me know if that helps or not. Thanks!
It’s nothing on our end that we can do man. Get it fixed
It seems pretty obvious to me that the EA trial subscriptions got accidentally shut off when the free trial weekend ended. There’s no other explanation.
Still can’t use the free trial with ea play.. i got it specifically to play chel I was part of the game test originally I wanted to see if the game changed much and I love to play but I work constantly so I had a day off and I’ve spent an hour of trial time trouble shooting just trying to play the game and have yet to even create a character
- EA_Aljo
Hello. We are still investigating this issue. We're trying to get it fixed as soon as possible.
I have paid for easy access twice actually and it still says trial permissions aren’t granted or some crap. I contacted customer service and got the oh just wait and see if it’s been fixed. It’s been weeks and still nothing it shows ea access on my ps5 but on my ea account it doesn’t even show that ea access is purchased( yes same account) the only reason I purchased ea access was for chel but I can’t even play it and used almost 3 hours trying to trouble shoot and keep getting on to see if I can play yet. Have yet to be able to even create my player profile it gives me that error as soon as I try to load into chel
