Trial Permission could not be found found for this user
I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
Forum Discussion
EA_Aljo
Community Manager
Community ManagerIs this happening the first time you try to launch the trial or did you get to play some?
First time I try unable to play one game
- EA_Aljo
I believe this is related to an issue that is either resolved now or will be shortly. You may need to shut down NHL 25 and open it again. Probably good to just try it every 30 minutes or so.
It's been a couple days any update? The trial worked before the free weekend but no longer works. It tells me I have 9 hours of trial left but then says invalid account once the game tries to connect to EA servers.
- EA_Aljo
Send me a private message with your Xbox gamertag/PSN ID so I can pass it on as part of this investigation.
It still isn't resolved 5 days later. Any update on this. Game has no problem taking away my trial time for all the failed attempts though.
- EA_Aljo
Hello. This issue is still being ivnestigated.
It’s been almost a month and there is no fix. This company is falling apart.. I paid for multiple months of ea access and I can’t play chel lol I don’t believe ea has an intention of fixing this!! If so it would have been done already
