Forum Discussion

iCaamr's avatar
iCaamr
Seasoned Novice
2 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
connectivity
login issue
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there. Do you have an active EA Play subscription? If not, the free play trial was only active Feb 13th - 16th.

MightyQuin's avatar
MightyQuin
Seasoned Novice
2 months ago

Mine is an active playstation EA Play subscription, which works fine on College football trial.

I have not managed to play any games on NHL 25 trial and have received this message multiple times since installing last week.  Feels like the free trial period has somehow messed up EA Play trial permissions, as I got this message during the "free trial" period, and am still getting it now.

 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Try rebuilding the database and clearing the system cache with the instructions here. Let me know if that helps or not. Thanks!

    • treym43's avatar
      treym43
      Rising Novice
      2 months ago

      It’s nothing on our end that we can do man. Get it fixed 

    • CAZ3223's avatar
      CAZ3223
      New Novice
      2 months ago

      I’ve done this too and nope.. it’s 100% on ea and their permissions. Because they turned off trial permissions it now affected ea access and not just the general public. 

  • treym43's avatar
    treym43
    Rising Novice
    2 months ago

    It seems pretty obvious to me that the EA trial subscriptions got accidentally shut off when the free trial weekend ended. There’s no other explanation.

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