Forum Discussion

Seasoned Novice

10 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine

connectivity

playstation

EA_Aljo

Community Manager

10 months ago

Hi there. Do you have an active EA Play subscription? If not, the free play trial was only active Feb 13th - 16th.

MightyQuin

Seasoned Novice

10 months ago

Mine is an active playstation EA Play subscription, which works fine on College football trial.

I have not managed to play any games on NHL 25 trial and have received this message multiple times since installing last week. Feels like the free trial period has somehow messed up EA Play trial permissions, as I got this message during the "free trial" period, and am still getting it now.

EA_Aljo
Community Manager
10 months ago
Try rebuilding the database and clearing the system cache with the instructions here. Let me know if that helps or not. Thanks!
- treym43
  Rising Novice
  10 months ago
  It’s nothing on our end that we can do man. Get it fixed
- CAZ3223
  New Novice
  9 months ago
  I’ve done this too and nope.. it’s 100% on ea and their permissions. Because they turned off trial permissions it now affected ea access and not just the general public.
treym43
Rising Novice
10 months ago
It seems pretty obvious to me that the EA trial subscriptions got accidentally shut off when the free trial weekend ended. There’s no other explanation.